Digital Device Take Home Guidelines

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Frequently Asked Questions

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What happens if:

• There is a problem with the device not working properly or it breaks?
  • Students bring the device to the LMC and a tech ticket will be submitted for repair.
  • During this time period, a loaner device will be issued (if one is available) with the expectation that the device is treated the same as your own.
• The battery dies during the school day?
  • It is the expectation that students charge their devices each night so a full charge is available for the balance of the school day. If the device is fully charged and is losing power during the day, please notify the Library Media Technology Specialist in the LMC so that a tech ticket can be issued.
• The device is forgotten at home?
  • If possible, the parent may bring the device to the Main Office where your child may pick it up during a passing period.
  • A limited quantity of loaner computers are available in the LMC for students to use when necessary.
• A family moves within the district?
  • The current device will be returned to the LMC and checked back in. Another device will be issued at your new school and checked out to the student’s account.
• A family moves out of the district?
  • The MMSD issued device must be returned to the school LMC and checked in.
  • If the device is not returned, a fee based on school policy 3710 will be applied.
• A family moves into the district mid-year?
  • The student will receive a device as soon as possible after the first day of attendance.
• A student uses a device inappropriately?
  • Each school has a matrix aligned with the Behavior Education Plan that may range from re-teaching appropriate use, device removal, up to suspension.
• What happens to devices at the end of the school year?
  • Devices and chargers will be returned to the LMC for maintenance review.
• What support is provided for students that do not have WiFi access?

  The City of Madison, community businesses and MMSD would like to support all families to access the internet at home.

  • Everyone On, sponsored by Dane.net, also supports low-cost internet programs and refurbished computers.
  • AT&T discount internet for low-income families.
  • Spectrum Internet Assist is a low-cost, high-speed broadband service that provides qualifying households with internet services.
  • Mobile Beacon
  • If additional resources are needed to obtain wifi access, please contact your school’s librarian for additional information.
• How should the devices be cleaned?

  Students are responsible for ensuring their device is kept clean. The device can be kept clean by regularly wiping down the outside case with a damp (not wet) cloth. Students are not to deface the device by adhering anything to any part of the device. Devices will be checked regularly by staff.

  • Never use any product containing alcohol, ammonia or another strong solvent to clean devices.
  • Never apply any water or solutions directly to devices.
  • Disconnect the device from power and make sure the device is powered off prior to cleaning.
• How should students back up their work and assignments?

  Student work should be done using the G Suite (Google Docs, Slides, Spreadsheets, etc.). Using Google Suites will allow for students to have continued access to their work on any device that has internet access. If students do not have access to the internet, they are still able to use Google Suite offline. For further assistance using the Google Suite offline, please refer to "Work on Google Docs, Sheets & Slides offline.”